City of Edinburgh Council

Contact details

• Official website: www.edinburgh.gov.uk — use its "Contact us" and "Complaints" pages for current phone numbers and addresses.
• If you're still unhappy after Stage 2: Scottish Public Services Ombudsman (SPSO)

To: Complaints Team, City of Edinburgh Council

Dear Sir or Madam,

I am making a formal Stage 1 complaint under the council's complaints handling procedure.

My address: [your address], Edinburgh, Scotland
What happened: [describe the problem, with dates]
What I would like the council to do: [the outcome you want]

Please acknowledge this complaint and respond within the timescales set out in your complaints procedure.

Yours faithfully,
[Your name]

To: Complaints Team, City of Edinburgh Council

Dear Sir or Madam,

Reference: [Stage 1 reference]

I am not satisfied with the Stage 1 response dated [date] and ask for my complaint to be investigated at Stage 2.

Why I remain unhappy: [explain]

If I remain dissatisfied after Stage 2, I understand I can take my complaint to the Scottish Public Services Ombudsman (SPSO).

Yours faithfully,
[Your name]

To: Housing Repairs, City of Edinburgh Council

Dear Sir or Madam,

I am a council tenant at [your address], Edinburgh, Scotland. I am reporting a repair that needs attention:

[describe the repair, when it started and how it affects you]

Please confirm when the repair will be carried out. I can provide access on [days/times].

Yours faithfully,
[Your name]

To: Council Tax Team, City of Edinburgh Council

Dear Sir or Madam,

Account number: [account number]
Property: [your address], Edinburgh, Scotland

I am writing about my council tax because: [e.g. incorrect band, discount or exemption not applied, wrong bill amount].

Please review my account and confirm the outcome in writing.

Yours faithfully,
[Your name]