Refund policy & copyright

Under UK consumer law you normally have 14 days to change your mind about a digital purchase. Because access is immediate, starting to use paid content counts as asking for delivery to begin, and the 14-day right ends at that point for the content you've opened.

• Not opened any paid content yet? Ask within 14 days and you get a full refund.
• Already opened paid content? The 14-day change-of-mind right no longer applies to that content.
• Faulty, broken or not as described? You are entitled to a repair, replacement or refund regardless of the 14 days.

• Cancel any time from Manage subscription — cancelling stops the next payment.
• You keep access until the end of the period you've already paid for.
• Part-used months are not refunded, unless the service was faulty or unavailable.
• Charged by mistake, twice, or after cancelling? Tell us and we'll refund it in full.

• Downloads and unlocked packs are non-refundable once accessed or downloaded, except where faulty.
• If a file won't open, is corrupted, or the wrong item unlocked, we'll fix it or refund it.
• Gifted subscriptions can be refunded in full while the redeem link is still unused.

All content in Self Help Letters Boutique — text, letter templates, story lessons, quizzes, audio, illustrations, design and code — is protected by copyright.

• You may use templates and letters for your own personal matters, including sending them to organisations that concern you.
• You may print or save copies for your own records.
• You may not resell, republish, share as your own, or bundle the content into another product or service.
• You may not use the content to train AI models, scrape it, or redistribute it in bulk.
• Charities, advisers and support workers wanting to use material with clients should ask for written permission first.

© 2026 Kel Mc. All rights reserved. Self Help Letters Boutique and its content are the property of the owner, Kel Mc.