Support

Contact us

One inbox, read by a real person. Tell us what happened and what you expected, and we'll sort it.

Email support

support@self-help-letters-boutique.store

We reply within 2 working days. Refund requests are answered within 5 working days. Support is in English, Monday to Friday.

Self Help Letters Boutique is run by Kel Mc, a sole trader based in the United Kingdom. A postal address is available on request for formal correspondence.

What to include

The email address on your account.
What you were doing, and what happened instead.
For payments: the date, the amount, and the checkout reference if you have one.
A screenshot, if there was an error message.

Pick the right subject line

Billing and paymentsCharged twice, payment failed, card declined, or a plan you didn't expect.Access and sign-inCan't get in, no confirmation email, or paid content still showing as locked.Refunds and cancellingCancel a plan or ask for a refund under the refund policy.Content and correctionsSomething reads wrong, a download won't open, or a guide is out of date.Privacy and your dataA copy of your data, a correction, or deletion of your account.

Before you write

Payment gone astray? The payment status page usually explains it and offers a one-click retry.

Refund terms live in the refund policy, and what we store is set out in the privacy policy.

In immediate danger, or in a crisis? Please use the emergency services or the helplines listed on our emergency guides — we cannot respond urgently by email.