Neutral Acknowledgement
Thank you for your message. I will review this and get back to you.
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Magic Button — Instant Replies
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Universal Instant Replies
Neutral Clarification Request
Thank you for your message. Please clarify what you mean so I can respond accurately.
Neutral Information Request
Thank you for your message. Please provide any relevant details so I can review this properly.
Neutral “Received”
Thank you for your message. I confirm I have received it.
Neutral “Noted”
Thank you for your message. Noted.
Delayed Response
Need More Time
Thank you for your message. I will need some time to review this and will respond when I can.
Will Respond Later
Thank you for your message. I will respond once I have had a chance to look into this.
Busy Right Now
Thank you for your message. I will reply when I am able to.
Boundaries
Keep Communication Neutral
Thank you for your message. Please keep communication neutral and focused on the matter.
Written Communication Only
Thank you for your message. I am requesting that communication remain in writing.
Topic Boundary
Thank you for your message. I will only be responding to communication related to: • [Topic]
I Need Clarity
Unclear Message
Thank you for your message. I’m not fully clear on what you mean — please clarify.
Missing Information
Thank you for your message. Please provide the missing information so I can respond properly.
I Disagree (Neutral)
Neutral Disagreement
Thank you for your message. I have a different view on this and will respond once I’ve reviewed everything.
Request for Review
Thank you for your message. I am requesting a review of this matter.
I’m Not Comfortable
Tone Concern
Thank you for your message. I am requesting that communication remain calm and neutral.
Interaction Concern
Thank you for your message. I am raising a concern regarding the tone of recent communication.
Stop Calling
No Phone Calls
Thank you for your message. I am requesting that communication remain in writing.
Unavailable for Calls
Thank you for your message. I am not available for phone calls. Please send information in writing.
Next Steps
Request for Next Steps
Thank you for your message. Please confirm any next steps.
Request for Update
Thank you for your message. Please confirm any updates.
I’ve Said My Part
Nothing Further to Add
Thank you for your message. I have nothing further to add at this time.
Awaiting Your Response
Thank you for your message. I am awaiting your response.
Keeping This Simple
Short Reply
Thank you for your message. I will review this.
Short Neutral
Thank you for your message. I acknowledge receipt.
Short Pause
Thank you for your message. I will respond when I can.
Region-Specific Sets
The same letters, worded for the process used where you are. Open a region and copy the one you need.
UK Magic Button — Instant Replies Templates (5)
Wording matched to UK complaints procedures and ombudsman escalation.
Written Communication Only (UK)
Dear Team, Reference number: [Reference] I am writing regarding your recent message. I am requesting that all further communication about this matter is provided in writing, so that both of us have a clear and accurate record. Please confirm within 14 days that this request has been noted on my file. Kind regards, [Name] [Contact details]
Request for Information & Records (UK)
Dear Team, Reference number: [Reference] I am writing regarding your recent message and would like to make a subject access request for the information you hold about me. Specifically, I am asking for: • Any correspondence, reference numbers and records relating to this matter • Any notes, decisions or correspondence relating to this matter • Confirmation of the date each item was created Please confirm receipt of this request and let me know when I can expect the information. Kind regards, [Name] [Contact details]
Request for Action (UK)
Dear Team, Reference number: [Reference] I am writing regarding your recent message. The situation is as follows: • [Brief description of what has happened] • [Date it started] • [Any reference numbers or previous contact] I am asking that the matter is confirmed in writing so I know what happens next. Please confirm what will happen next and by when, within 14 days if possible. Kind regards, [Name] [Contact details]
Formal Complaint (UK)
Dear Team, Reference number: [Reference] I would like to raise a formal complaint under your published complaints procedure. What happened: • [Brief description] • [Date(s)] • [Who I spoke to, if known] The effect this has had: • [Brief description] What I would like to happen: • the matter is confirmed in writing so I know what happens next Please confirm that my complaint has been logged, give me the reference number, and let me know the timescale for your response. Kind regards, [Name] [Contact details]
Escalation & Final Response Request (UK)
Dear Team, Reference number: [Reference] I contacted you on [date] about your recent message and I have not received a satisfactory response. I am requesting: 1. That this matter is escalated to the next stage of your published complaints procedure 2. Your final written response, so that I can consider referring the matter to the relevant ombudsman scheme Please respond within 14 days. Kind regards, [Name] [Contact details]
USA Magic Button — Instant Replies Templates (5)
Wording matched to US written-notice practice and state agency escalation.
Written Communication Only (USA)
Dear Team, Reference number: [Reference] I am writing regarding your recent message. I am requesting that all further communication about this matter is provided in writing, so that both of us have a clear and accurate record. Please confirm within 30 days that this request has been noted on my file. Kind regards, [Name] [Contact details]
Request for Information & Records (USA)
Dear Team, Reference number: [Reference] I am writing regarding your recent message and would like to make a written request for copies of the records you hold about me. Specifically, I am asking for: • Any correspondence, reference numbers and records relating to this matter • Any notes, decisions or correspondence relating to this matter • Confirmation of the date each item was created Please confirm receipt of this request and let me know when I can expect the information. Kind regards, [Name] [Contact details]
Request for Action (USA)
Dear Team, Reference number: [Reference] I am writing regarding your recent message. The situation is as follows: • [Brief description of what has happened] • [Date it started] • [Any reference numbers or previous contact] I am asking that the matter is confirmed in writing so I know what happens next. Please confirm what will happen next and by when, within 30 days if possible. Kind regards, [Name] [Contact details]
Formal Complaint (USA)
Dear Team, Reference number: [Reference] I would like to raise a formal complaint under your written complaint process. What happened: • [Brief description] • [Date(s)] • [Who I spoke to, if known] The effect this has had: • [Brief description] What I would like to happen: • the matter is confirmed in writing so I know what happens next Please confirm that my complaint has been logged, give me the reference number, and let me know the timescale for your response. Kind regards, [Name] [Contact details]
Escalation & Final Response Request (USA)
Dear Team, Reference number: [Reference] I contacted you on [date] about your recent message and I have not received a satisfactory response. I am requesting: 1. That this matter is escalated to the next stage of your written complaint process 2. Your final written response, so that I can consider referring the matter to the relevant state agency or regulator Please respond within 30 days. Kind regards, [Name] [Contact details]
Canada Magic Button — Instant Replies Templates (5)
Wording matched to Canadian provincial processes and board escalation.
Written Communication Only (Canada)
Dear Team, Reference number: [Reference] I am writing regarding your recent message. I am requesting that all further communication about this matter is provided in writing, so that both of us have a clear and accurate record. Please confirm within 30 days that this request has been noted on my file. Kind regards, [Name] [Contact details]
Request for Information & Records (Canada)
Dear Team, Reference number: [Reference] I am writing regarding your recent message and would like to make a written request for access to the personal information you hold about me. Specifically, I am asking for: • Any correspondence, reference numbers and records relating to this matter • Any notes, decisions or correspondence relating to this matter • Confirmation of the date each item was created Please confirm receipt of this request and let me know when I can expect the information. Kind regards, [Name] [Contact details]
Request for Action (Canada)
Dear Team, Reference number: [Reference] I am writing regarding your recent message. The situation is as follows: • [Brief description of what has happened] • [Date it started] • [Any reference numbers or previous contact] I am asking that the matter is confirmed in writing so I know what happens next. Please confirm what will happen next and by when, within 30 days if possible. Kind regards, [Name] [Contact details]
Formal Complaint (Canada)
Dear Team, Reference number: [Reference] I would like to raise a formal complaint under your internal complaint process. What happened: • [Brief description] • [Date(s)] • [Who I spoke to, if known] The effect this has had: • [Brief description] What I would like to happen: • the matter is confirmed in writing so I know what happens next Please confirm that my complaint has been logged, give me the reference number, and let me know the timescale for your response. Kind regards, [Name] [Contact details]
Escalation & Final Response Request (Canada)
Dear Team, Reference number: [Reference] I contacted you on [date] about your recent message and I have not received a satisfactory response. I am requesting: 1. That this matter is escalated to the next stage of your internal complaint process 2. Your final written response, so that I can consider referring the matter to the relevant provincial board or ombudsman Please respond within 30 days. Kind regards, [Name] [Contact details]
Australia Magic Button — Instant Replies Templates (5)
Wording matched to Australian internal dispute resolution and tribunal escalation.
Written Communication Only (Australia)
Dear Team, Reference number: [Reference] I am writing regarding your recent message. I am requesting that all further communication about this matter is provided in writing, so that both of us have a clear and accurate record. Please confirm within 21 days that this request has been noted on my file. Kind regards, [Name] [Contact details]
Request for Information & Records (Australia)
Dear Team, Reference number: [Reference] I am writing regarding your recent message and would like to make a written request for access to the personal information you hold about me. Specifically, I am asking for: • Any correspondence, reference numbers and records relating to this matter • Any notes, decisions or correspondence relating to this matter • Confirmation of the date each item was created Please confirm receipt of this request and let me know when I can expect the information. Kind regards, [Name] [Contact details]
Request for Action (Australia)
Dear Team, Reference number: [Reference] I am writing regarding your recent message. The situation is as follows: • [Brief description of what has happened] • [Date it started] • [Any reference numbers or previous contact] I am asking that the matter is confirmed in writing so I know what happens next. Please confirm what will happen next and by when, within 21 days if possible. Kind regards, [Name] [Contact details]
Formal Complaint (Australia)
Dear Team, Reference number: [Reference] I would like to raise a formal complaint under your internal dispute resolution process. What happened: • [Brief description] • [Date(s)] • [Who I spoke to, if known] The effect this has had: • [Brief description] What I would like to happen: • the matter is confirmed in writing so I know what happens next Please confirm that my complaint has been logged, give me the reference number, and let me know the timescale for your response. Kind regards, [Name] [Contact details]
Escalation & Final Response Request (Australia)
Dear Team, Reference number: [Reference] I contacted you on [date] about your recent message and I have not received a satisfactory response. I am requesting: 1. That this matter is escalated to the next stage of your internal dispute resolution process 2. Your final written response, so that I can consider referring the matter to the relevant state tribunal or ombudsman Please respond within 21 days. Kind regards, [Name] [Contact details]
New Zealand Magic Button — Instant Replies Templates (5)
Wording matched to New Zealand internal complaints and tribunal escalation.
Written Communication Only (New Zealand)
Dear Team, Reference number: [Reference] I am writing regarding your recent message. I am requesting that all further communication about this matter is provided in writing, so that both of us have a clear and accurate record. Please confirm within 20 working days that this request has been noted on my file. Kind regards, [Name] [Contact details]
Request for Information & Records (New Zealand)
Dear Team, Reference number: [Reference] I am writing regarding your recent message and would like to make a written request for the personal information you hold about me. Specifically, I am asking for: • Any correspondence, reference numbers and records relating to this matter • Any notes, decisions or correspondence relating to this matter • Confirmation of the date each item was created Please confirm receipt of this request and let me know when I can expect the information. Kind regards, [Name] [Contact details]
Request for Action (New Zealand)
Dear Team, Reference number: [Reference] I am writing regarding your recent message. The situation is as follows: • [Brief description of what has happened] • [Date it started] • [Any reference numbers or previous contact] I am asking that the matter is confirmed in writing so I know what happens next. Please confirm what will happen next and by when, within 20 working days if possible. Kind regards, [Name] [Contact details]
Formal Complaint (New Zealand)
Dear Team, Reference number: [Reference] I would like to raise a formal complaint under your internal complaints process. What happened: • [Brief description] • [Date(s)] • [Who I spoke to, if known] The effect this has had: • [Brief description] What I would like to happen: • the matter is confirmed in writing so I know what happens next Please confirm that my complaint has been logged, give me the reference number, and let me know the timescale for your response. Kind regards, [Name] [Contact details]
Escalation & Final Response Request (New Zealand)
Dear Team, Reference number: [Reference] I contacted you on [date] about your recent message and I have not received a satisfactory response. I am requesting: 1. That this matter is escalated to the next stage of your internal complaints process 2. Your final written response, so that I can consider referring the matter to the relevant tribunal or ombudsman Please respond within 20 working days. Kind regards, [Name] [Contact details]
EU Magic Button — Instant Replies Templates (5)
Wording matched to EU internal complaints procedures and ADR/national authority escalation.
Written Communication Only (EU)
Dear Team, Reference number: [Reference] I am writing regarding your recent message. I am requesting that all further communication about this matter is provided in writing, so that both of us have a clear and accurate record. Please confirm within one month that this request has been noted on my file. Kind regards, [Name] [Contact details]
Request for Information & Records (EU)
Dear Team, Reference number: [Reference] I am writing regarding your recent message and would like to make a request for access to the personal data you hold about me. Specifically, I am asking for: • Any correspondence, reference numbers and records relating to this matter • Any notes, decisions or correspondence relating to this matter • Confirmation of the date each item was created Please confirm receipt of this request and let me know when I can expect the information. Kind regards, [Name] [Contact details]
Request for Action (EU)
Dear Team, Reference number: [Reference] I am writing regarding your recent message. The situation is as follows: • [Brief description of what has happened] • [Date it started] • [Any reference numbers or previous contact] I am asking that the matter is confirmed in writing so I know what happens next. Please confirm what will happen next and by when, within one month if possible. Kind regards, [Name] [Contact details]
Formal Complaint (EU)
Dear Team, Reference number: [Reference] I would like to raise a formal complaint under your internal complaints procedure. What happened: • [Brief description] • [Date(s)] • [Who I spoke to, if known] The effect this has had: • [Brief description] What I would like to happen: • the matter is confirmed in writing so I know what happens next Please confirm that my complaint has been logged, give me the reference number, and let me know the timescale for your response. Kind regards, [Name] [Contact details]
Escalation & Final Response Request (EU)
Dear Team, Reference number: [Reference] I contacted you on [date] about your recent message and I have not received a satisfactory response. I am requesting: 1. That this matter is escalated to the next stage of your internal complaints procedure 2. Your final written response, so that I can consider referring the matter to the relevant national authority or alternative dispute resolution body Please respond within one month. Kind regards, [Name] [Contact details]
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